Question 1

How do I book?

Accepted Answer

Browse our inventory, fill out our "Contact us " form and we will email you within 48 hours. To secure rentals or an event, a non-refundable deposit of 50% of the invoice total is due within 7 days of accepting the invoice. We need an electronically signed contract, Terms and Conditions to book your preferred items for your date. The remainder of the balance is due 14 days before the event (Exception for last minute bookings). This agreement must be accepted and the full payment must be made prior to arriving at our shop for pick up or prior to us setting up for your event.

Question 2

What areas do you cover?

Accepted Answer

We are located in North County San Diego and cover the surrounding areas.

Question 3

Do you deliver?

Accepted Answer

Yes! No minimum required within 9 miles from our shop. A minimum order of $300 is required for surrounding areas. Our reasonable delivery fee is based off the mileage of our location to your events location along with the setup time and personnel needed to complete the setup. We set up all the items we deliver for you.

Question 4

Can I pick up/drop off my items?

Accepted Answer

We offer pickup for most of our items. You can view if an item is available for pickup under the items description. We require special handling and an appropriate vehicle to transport our items safely as they are hand made or vintage. We will let you know if a large care is needed prior to paying for your order. Large items require a pickup truck or van to transport. Without proper transportation, items will not be released and the customer is still responsible for the full amount of the rental order. A copy of a credit card and ID is REQUIRED at pick up.

HERE IS OUR SCHEDULE:

PICK UP *** Subject to change on Holiday weekends***
Friday: 7:00 AM – 4:00 PM
Saturday: 8:00 AM - 10:00 AM

DROP OFF
*Sunday drop off available upon request (10:00 AM -11:00 AM) – must be scheduled in advance*
Tuesday: 7:00 AM – 6:30 PM
Late arrivals or no-shows will result in a $20 late fee.

Question 5

What happens if an item is damaged?

Accepted Answer

We will first try to fix or clean the items ourselves. A bill via email requesting for replacement will be sent to you if our item is:
 • Beyond repair and/or needs to be removed from inventory
 • Is excessively dirty
 • Is unreturned to us.
We will assess the value at three to seven times the rental rate or the actual replacement cost.

FAQ